This Privacy Policy explains how Business Website Express (“Business Website Express,” “we,” “us,” or “our”) collects, uses, stores and shares information when you visit our website, interact with Eva, submit a form, purchase a website package or communicate with us.
1. Information we collect
We may collect information you provide directly, including:
- Name, business name, email address, phone number and location.
- Business details, services, links, images, logo files, social media profiles, add-on requests and project instructions.
- Messages sent through Eva, contact forms, email or other communication channels.
- Billing-related information necessary to process payment, although full payment card details are handled by third-party payment processors.
2. Information collected automatically
When you visit the website, we or third-party service providers may collect technical information such as IP address, browser type, device information, pages viewed, referring pages, approximate location, cookie identifiers and interaction data.
3. How we use information
We use information to:
- Respond to questions and guide you through the purchase process.
- Recommend a website package or add-on through Eva.
- Process orders, payment links and deliver website services.
- Create, edit, host, support and improve websites purchased from us.
- Send operational messages about your order, intake form, delivery, revisions, add-ons or support.
- Improve the website, checkout flow, Eva and customer experience.
- Protect against fraud, abuse, unauthorized access and other security issues.
- Comply with applicable laws, payment processing requirements and legal obligations.
4. Eva assistant
Eva is a website assistant that can explain plans, ask project questions, recommend a package, explain add-ons, help with order status and send users to checkout links. Messages sent to Eva may be stored or reviewed to complete your request, improve the service, troubleshoot issues and maintain records of customer instructions.
5. Payments
Payments may be processed by third-party payment providers such as Stripe. We do not store full credit card numbers on our website. Payment providers may collect and process payment information according to their own terms and privacy policies. Pay-over-time options such as Klarna may appear only when available and eligible through the payment provider. Add-ons may also be paid through a separate payment link when needed.
6. Cookies, analytics and advertising
We may use cookies, pixels, analytics tools or similar technologies to understand website performance, improve user experience, measure marketing campaigns and remember preferences. You can usually control cookies through your browser settings. Blocking cookies may affect some website functionality.
7. How we share information
We may share information with service providers and partners who help us operate the business, including payment processors, hosting providers, form tools, email providers, analytics providers, automation tools, customer support tools, contractors and technical service providers.
We may also disclose information if required by law, legal process, security needs, fraud prevention, enforcement of our terms, business transfers or with your direction or consent.
8. Selling or sharing personal information
We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” or “targeted advertising” under certain privacy laws. Where required by applicable law, we will provide the choices and disclosures required for those activities.
9. Data security
We use reasonable administrative, technical and organizational measures designed to protect personal information. No website, internet transmission or storage system can be guaranteed to be completely secure.
10. Data retention
We keep information for as long as reasonably necessary to provide services, complete projects, maintain business records, resolve disputes, enforce agreements, improve services and comply with legal or accounting obligations.
11. Your privacy choices
Depending on where you live, you may have rights to access, correct, delete or receive information about certain personal information, or to opt out of certain uses. To make a request, contact us using the email below. We may need to verify your identity before completing a request.
12. Children’s privacy
Our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
13. Third-party links and tools
Our website may link to third-party websites, payment processors, forms, calendars, file upload tools or social platforms. We are not responsible for the privacy practices of those third parties.
14. International users
If you access the website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Privacy laws may differ from those in your location.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
16. Contact
For privacy questions or requests, contact us at support@businesswebsiteexpress.com.